FAQS

How long will I need to wait once i've ordered a Jersey?

A- We place an order with Warrior directly who will then custom produce your order and then ship it out to us here at Glasgow Clan, we specify 4-6 weeks due to this process, sometimes it can take less time to arrive and others it can be closer to the 6 week mark.

I've ordered a Jersey but not heard anything since the confirmation e-mail, is this normal? 

A- Yes, we only contact you to confirm your order and again to let you know the item is being shipped out to you.

I want to buy an item but I can't see it in my size?

A- We only sell what we have in stock, if we're not showing your size it's because the item has sold out in that size. If you're looking for a very large or very small size and don't see your option, please get in contact with us to see if it can be ordered for you.

Does my OSC 10% or Season Ticket 5% discount apply online?

A- No, unfortunately in the T&C's of the Season Ticket your discount only applies on a game night in the foyer.

Can my order be posted abroad?

A- Yes, we ship to all around the world

Can I collect an item instead of getting it posted?

A- Yes, If you want to collect your order rather than have it posted you can add in the code 'COLLECTION' at the checkout and your order will be flagged up for collection at the next available game.

How long does postage take for non-customised products?

A- We post out items as often as possible using tracked APC overnight delivery.

I have a merchandise voucher that i'd like to use online but can't see an option of how to use it, how can I use my voucher online?

A- You can use merchandise vouchers online, please contact chris.ward@clanihc.com who will activate your code so you can use it in the online shop.